Melanie Santaana

Melanie SantaAna is a skilled Desktop Support Engineer at Cozen O'Connor since February 2022, proficient in delivering 1st and 2nd level technical support to network users and managing issue trends through ServiceNow. Previously, Melanie served as a Windows 10 Deployment Technician at Thomas Jefferson University Hospitals, overseeing the migration of over 20,000 PCs and maintaining strong client relationships. Additional experience includes roles as a CIS Lab Consultant at Temple University, providing technical support for students, and as an IT SAP Security Analyst Intern at Day and Zimmermann, where Melanie facilitated user access management. Melanie holds a Bachelor's Degree in Information Science and Technology from Temple University, obtained in 2019.