Vanessa da Silva

Vanessa Da Silva M.S. has extensive experience in service delivery and operational management, currently serving as the Global Head of Service Delivery for Travel Services at International SOS since October 2011. Vanessa has held various positions within the company, including Group Senior Manager for Service Quality in Medical and Security Assistance Services, where management of a remote team of ten quality practitioners is a key responsibility. Previous roles include Senior Operations Manager overseeing critical assistance services in Johannesburg, successful restructuring initiatives to improve service delivery, and leadership during mass evacuations for major corporations. Vanessa's educational background includes a Master of Science in Organizational Leadership from Saint Joseph's University and a Project Management Certification from the University of Cape Town, among other qualifications in language and literature.