Jacques de Moraes

Jacques de Moraes currently serves as Coordenador de B2B at Infracommerce, where responsibilities include coordinating customer service teams, managing quality indicators, and driving internal process improvements. Prior experience includes roles at Atento Brasil as Gestor de Clientes and Team Leader CX, overseeing project delivery, enhancing customer service efficiency, and managing operational teams. Additional positions held include Supervisor at Interfile Full Service BPO, Atento Brasil, and Grupo empZ, with a focus on process analysis, team management, and quality control. Academic qualifications include a current pursuit of a degree in Gestão de Negócios, Marketing Digital e E-commerce from Centro Universitário Senac, along with various certifications and specializations in digital marketing and audiovisual communication.