Oluwabukonla Osokoya Bsc

Oluwabukonla Osokoya has a diverse work experience in the field of customer success and related roles.

Oluwabukonla is currently working as a Customer Success Executive at Interswitch Group since September 2022.

Prior to that, they worked at Internet Solutions Nigeria Limited as a Customer Success Associate from June 2018 to August 2022. In this role, they resolved customer complaints and inquiries, trained and promoted company products and services, and managed a large customer database with accurate information.

Oluwabukonla also worked as a Team Lead Customer Success at Workstation International Co-Work from February 2021 to January 2022. In this position, they identified the needs of potential and current members, provided leadership and supervision, and handled monthly income and financial documentation.

Oluwabukonla Osokoya has also gained experience as an Independent Contractor at Appen from September 2019 to December 2020.

Lastly, they served as the Welfare Director at the National Association of Microbiology Students from January 2017 to March 2018.

Overall, Oluwabukonla Osokoya has demonstrated their skills in customer success, leadership, problem-solving, and data management through their work experience.

Oluwabukonla Osokoya holds a Bachelor's degree in Microbiology from the Federal University of Agriculture, Abeokuta, which was obtained between 2014 and 2018. In terms of additional certifications, Oluwabukonla obtained an IT Information Library Foundations Certification (ITIL) from AXELOS Global Best Practice in August 2021. Other certifications include Lean Six Sigma Yellow Belt from GoLeanSixSigma.com in November 2022 and Power BI for Beginners from Simplilearn in November 2021. In addition to these, Oluwabukonla has obtained various customer service-related certifications from LinkedIn, including Building Rapport with Customers, Customer Service Foundations, Customer Service: Call Control Strategies, Customer Service: Handling Abusive Customers, Customer Service: Managing Customer Expectations, Customer Service: Serving Customers Through Chat and Text, Customer Service: Problem Solving and Troubleshooting, Impromptu Speaking, and Writing Customer Service Emails. Furthermore, Oluwabukonla has a certification in Customer Service Support from Internet Solutions Nigeria Limited, obtained in November 2018. Oluwabukonla is currently pursuing a Master of Business Administration (MBA) degree at Nexford University, with an expected completion in 2024.