Saidat Ifenuga

Team Lead, B2b Frontline Support at Interswitch

Saidat Ifenuga has a diverse work experience spanning multiple industries. Saidat started their career as a Medical Laboratory Technician at Bisi Standard Diagnostic Centre in 2008. From 2010 to 2012, they worked as a Front Desk Receptionist at La Flamingo Laundary Service. In 2014, they transitioned into the education sector, working as a Science Teacher at Comsaldocg's College. Saidat then joined iSON BPO - Leading BPO Service Provider in Africa in 2015, where they held roles as a Customer Service Representative and later as a Peer Mentor. In 2018, they joined Spectranet Limited as a Customer Care Professional. Since 2019, they have been with Interswitch Group, where they have held roles as a Senior Service Desk Analyst, Customer Success Executive, and currently as a Second Level Corporate Support Executive. Throughout their career, Saidat has demonstrated strong customer-centric skills, including building strong customer relationships, investigating complex issues, and resolving customer inquiries and complaints.

Saidat Ifenuga began their education at Adeola Odutola Elementary School from 1992 to 1998, earning a First School Leaving Certificate (FSLC). Saidat then attended Ijebu Muslim College in Ijebu-Ode, where they completed their Secondary School Certificate Examination (SSCE) from 1999 to 2005. Later, from 2008 to 2010, Saidat pursued Science Laboratory Technology at Moshood Abiola Polytechnic, earning an Ordinary National Diploma (OND). Saidat furthered their studies at the same institution from 2012 to 2014, acquiring a Higher National Diploma (HND) in Pure and Applied Chemistry. Additionally, Saidat attended the Project Management Professional Institute from 2014 to 2015, where they obtained HSE 2 and 3 certification in Health Safety and Environment. Most recently, in 2021 and 2022, they pursued a Master of Business Administration (MBA) in Human Resources Management and Services at Ladoke Akintola University of Technology.

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