Juan Martinez

Juan Martinez is an experienced operations manager with a robust background in telemarketing, program implementation, and contact center management. Currently serving as the Operations Manager at Interval International since March 2012, Juan leads the Telemarketing Department, focusing on membership acquisition, renewal, and extension programs in the U.S. Previously, as a Program Manager from March 2010 to April 2012, Juan contributed to corporate-wide initiatives and strategic succession planning. At Home Service USA, Juan managed outbound operations and contact center teams, driving revenue generation through sales campaigns and incentive programs. As a Sr. Operations Manager at PRC, LLC, Juan established effective recruiting processes and improved employee relations, while overseeing the American Express Retention program.