Claudia Moran

Claudia Moran is an experienced professional in the customer service and coaching sectors, currently serving as a Senior Sales Coach at IntouchCX since February 2025. Previously, Claudia held roles such as Customer Service Specialist at ElevaCX and CMML at Vortex Virtual. Notably, Claudia spent over a decade at TELUS International, progressing through various positions including L&D Facilitator, Coaching Facilitator, Coach of Excellence Team Leader, and Coaching for Excellence SME. Responsibilities included presenting updates on coaching performance, developing coaches, implementing skill mapping, and overseeing coaching training. Claudia's foundation in customer service began as a Customer Service Representative and Supervisor, showcasing a strong commitment to team development and operational excellence. Education was completed at Miami Springs Senior High School from 2004 to 2007.