Erol J. Uctum is an accomplished business professional with extensive experience in senior leadership roles across various companies, including IntouchCX, IBEX, StarTek, Teleperformance, and Vonage. Currently serving as a Senior Director at IntouchCX, Erol has previously held similar senior director positions at IBEX and StarTek, and served as Senior Operations Director at Teleperformance. Erol’s career began as a Vendor Manager at Vonage. Educational qualifications include a Master of Business Administration in International Business from Singapore Business School (2020-2021) and a Bachelor of Science in Marketing from the University of Phoenix (1998-2001).