Sunny Malhotra

Sunny Malhotra currently serves as Director of Workforce Management at IntouchCX, with prior experience as AGM of Workforce Management at JindalX. In previous roles at Concentrix, American Express Global Business Travel, FIS Global Business Solutions, and IBM Daksh, Sunny has demonstrated expertise in workforce management functions including forecasting, scheduling, and performance metrics analysis. Sunny's leadership in capacity planning, process improvement, and team development has consistently enhanced operational effectiveness in large-scale contact center environments. Sunny holds a Bachelor of Arts degree from PT. Madan Mohan Malviya Vidyapeeth and has cultivated a strong track record of driving strategic initiatives and fostering productive relationships across operational teams.