Simon Kelly

Simon Kelly is a seasoned technical support professional with extensive experience in providing high-level support and service delivery management. Currently serving as a Senior Technical Support Engineer at Intradiem since January 2020, Simon delivers exceptional support to prestigious clients including JPMC, Cigna, and ESI, while offering in-depth technical insights for complex application issues. Prior roles include Technical Support Manager at Concurrent and Technical Support Engineer positions at Ciox Health and Ericsson, where Simon demonstrated a commitment to operational excellence, high first-call resolution rates, and collaborative improvement efforts. Educational background includes studies at Gainesville College and Dawson County High School.