Danielle Valenti

Danielle Valenti is a highly experienced information technology professional with a robust background in leadership and customer service. Currently serving as Senior Information Technology Manager at Intrado Life & Safety since August 2013, Danielle has successfully improved customer satisfaction and operational efficiency through effective team management and the creation of knowledge bases. Prior roles include Incident Commander at Intrado, where Danielle oversaw incident management and resolution processes, and Service Desk Manager at the University of Colorado, focusing on service delivery and IT service management. Additional experience includes managing large service desk teams at General Dynamics Information Technology and Electronic Data Systems. Danielle holds a Master's Degree in Management and a Bachelor's Degree in Information Technology from Colorado Technical University, as well as an Associate’s Degree in Merchandising from Brooks College.