Matthew Montgomery

Matthew Montgomery has a diverse work experience spanning multiple industries. Matthew began their career in 2006 at Pearson, where they served as a Product Support Supervisor, leading a team of technical support representatives. In 2011, they joined Cox Communications as a Billing Specialist and later transitioned to the role of Executive Resolutions, working with VIP accounts and handling escalated residential customer billing account concerns.

In 2014, Matthew joined GEICO as a Liability Claims Adjuster, and over the years, they took on increasing responsibilities, eventually becoming a Claims Supervisor, where they managed a team of Claims Service Representatives and coordinated pilot programs with regional management.

In 2018, Matthew joined American Express as a Product Analyst and later became a Sr. Product Analyst and a Product Owner. Their responsibilities included analyzing product backlog, conducting root cause analysis, and executing suitable solutions to mitigate risks and resolve complex issues.

Matthew's work experience also includes a role as a Business Analyst at Attainia, Inc. in 2020 and a Product Manager position at Shutterfly in 2021.

Currently, Matthew is serving as a Product Manager at IntraEdge/American Express, where they ensure high-level accuracy in translating roadmap features into product requirements, user stories, and acceptance test criteria. Matthew also streamlines operations by managing and maintaining sprint backlog for the product portfolio.

Throughout their career, Matthew has demonstrated expertise in operations management, risk mitigation, root cause analysis, and product development.

Matthew Montgomery earned their Bachelor of Arts degree in Linguistics from the University of Arizona, where they attended from 2000 to 2011. Matthew then pursued further education at Grand Canyon University and obtained a Master of Business Administration (MBA) degree in Organizational Leadership, studying there from 2014 to 2016.