Aled Duckfield

Aled Duckfield is the Chief Customer Officer at Intuety, where they oversee the entire customer experience and foster a customer-centric culture. They previously served as a Customer Success Manager, managing enterprise clients in an AI SaaS start-up, ensuring successful client outcomes. Aled gained recognition as the Apprentice of the Year at the Welsh Contact Centre Awards in 2019 and holds a Leadership Certification from ION New Leaders. With extensive experience in technical support and incident management, Aled is committed to driving long-term customer success and enhancing overall satisfaction.