Jojo Moses

Jojo Moses has been working in the field of technical support and maintenance since 2015. From October 2015 to February 2019, they worked as a Level 2 Helpdesk Support Analyst at William Hill, providing technical support to clients by identifying and resolving software, hardware, and network-related issues. They collaborated with team members to solve complex problems and utilized analytical thinking skills to troubleshoot with precision.

Since February 2019, Jojo Moses has been employed at InVentry Ltd as a Support Desk Technician. In this role, they have been responsible for the ongoing maintenance and support of custom software solutions, ensuring they remain up-to-date and meet clients' changing needs. They have been proficient in problem-solving, identifying and troubleshooting technical issues, and implementing effective solutions. Additionally, they have provided training and education to clients and end-users to ensure the successful utilization of custom software solutions.

Jojo Moses obtained a Bachelor's Degree in Computer Security & Forensics from Sheffield Hallam University from 2012 to 2015. Prior to that, they attended Bradford College from 2009 to 2012, where they pursued IT Practitioners in System Support and Networking. Jojo also attended St Bede's Grammar School Bradford, but no specific information about their degree or field of study is provided.

In terms of certifications, Jojo has obtained the following:

- LPI Linux Essentials from the Linux Professional Institute (LPI) in August 2022.

- AWS Certified Cloud Practitioner from Amazon Web Services (AWS) in August 2021.

- Cisco Certified Entry Networking Technician (CCENT) from Cisco in December 2019.