Joe defines the strategy for service implementation and customer relationship management. His Internet Service Provider background helps Invisible Hand provide superior customer service in its ISP capacity as well as with support for ISPs that license Merkato.
Joe has been building network operations and customer service organizations for over a decade. Prior to joining Invisible Hand Networks, he was Director of Operations for Genuity's managed firewall service. Joe also implemented Genuity's "Net. Alliance" partnership program which enhanced operational coordination between Genuity and its international partners.
Joe holds a B.S. in Applied Mathematics from the University of Massachusetts and a Graduate Certificate in Information Resource Management from Northeastern University.
Current role