Lauren R. is an experienced professional in customer success and speech-language pathology. Currently a Senior Customer Success Manager at Invoca since April 2022, Lauren has previously held roles such as Customer Success Lead and Customer Success Specialist, earning the Q1 Customer Advocacy Award for FY25 and the CSM of the Year award for FY24. Prior experience includes serving as a Project Analyst at Revival Strength, where strategic planning efforts led to increased customer satisfaction, and various positions at healthcare organizations including Beth Israel Deaconess Medical Center and Trinity Health Of New England as a Speech Language Pathologist. Lauren holds a Master of Science in Speech-Language Pathology from Loyola University Maryland and a Bachelor’s degree in Psychology from the University of Miami.
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