Sheena Davidson is a dynamic professional with a strong background in solution engineering and human resources, currently serving as Lead Solution Engineer for Enterprise at Salesforce since May 2024 and as Senior Solutions Engineer for Marketing & Contact Center AI at Invoca. With expertise in Conversational AI, Sheena has demonstrated proficiency in key technologies such as Call Tracking, NLP, Speech to Text, and autonomous Quality Assurance. Previous roles include Principal Solutions Engineer at Genesys, where efforts improved customer experience, and Solutions Engineer at Checkr, Inc., focusing on fair and safe hiring practices. Sheena's earlier experience encompasses positions at ADP, ESMI, Girl Scouts of Northeast Texas, and DriveTime, complemented by a Bachelor’s degree from Texas Wesleyan University and an MBA from Dallas Baptist University. Additionally, Sheena is pursuing certifications through Salesforce's Trailhead program.
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