Elena G.

Elena G. is an experienced Support Engineer at eServGlobal since January 2011, specializing in investigating and resolving system incidents for various products on Sun platforms using UNIX OS and databases such as Informix and Oracle. Responsibilities include monitoring production systems, performing root cause analyses, coaching junior team members, and improving internal processes while ensuring timely support in line with SLA agreements. Previously, Elena G. held roles as a Junior Support Engineer and Technical Support Engineer, acquiring skills in software development, customer training, and hardware installations. Educationally, Elena G. holds an Engineer Diploma in Electronics Engineering from the University POLITEHNICA of Bucharest.