Alishia D'Souza

Client Support Analyst at Iodine Software

Alishia D'Souza has a diverse range of work experience. Alishia currently works as a Client Support Analyst at Iodine Software since 2023. Prior to that, they worked as a Technical Support Specialist II - Robotics at Diligent Robotics from 2022 to 2022. In this role, they handled robotic troubleshooting, utilized Ubuntu Core on Linux systems, and managed support tickets. Alishia also collected data in real-world situations and provided product feedback. Before that, Alishia worked as an EMT Clinical ER at Medical City Healthcare from 2018 to 2019, and as an Emergency Medical Technician at Dallas Fire Station during the same period. Alishia has experience assessing patient conditions, providing first-aid treatment, and offering life support care. Additionally, Alishia worked as a Research Assistant - Neuroscience at The University of Texas at Dallas in 2019, where they were responsible for assisting in data collection for ongoing studies. Alishia also performed various lab duties and attended weekly meetings. Earlier in their career, they worked as an Office Clerk at Alta Construction Management, LLC from 2017 to 2018.

Alishia D'Souza completed their Bachelor of Science degree in Neuroscience at The University of Texas at Dallas from 2017 to 2020. Alishia is currently pursuing a Master of Science degree in Data Analytics and Information Systems at Texas State University, starting in 2021. In terms of additional certifications, Alishia obtained the HIPAA for Health Care Workers certification from the International Accreditors for Continuing Education & Training (IACET) in January 2021. Alishia also acquired the Emergency Medical Technician (EMT) certification from the Texas Department of State Health Services in August 2019. Furthermore, Alishia obtained the NREMT (National Registry of Emergency Medical Technicians) Certified, Advanced Cardiac Life Support (ACLS), and Basic Life Support for Healthcare Providers (BLS) certifications from the respective institutions in July 2019 and May 2019.

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