Nancy Ngo

Nancy Ngo has a strong background in customer success and partner management. Nancy is currently a Customer Success Manager at Ionic since October 2022. Prior to that, they worked at Klaviyo as a Partner Success Manager from September 2021 to October 2022. From September 2020 to July 2021, they were an Associate Customer Success Manager at LeanIX. Before that, Nancy was the Product Operations Manager at CloudRepo, a SaaS startup specializing in cloud storage for software development. At CloudRepo, they played a crucial role in various aspects of the company, including product management, customer success, marketing, and operations. Nancy's accomplishments include increasing annual recurring revenue by 600% and improving the user activation rate by 50%. Nancy also conducted market research and user interviews to identify opportunities for product and customer journey improvement.

Nancy Ngo has a Bachelor's degree in Business Administration and Management from North Dakota State University. Nancy also holds a Bachelor of Business Administration (BBA) degree from Concordia College. In terms of additional certifications, Nancy has obtained a Certificate in Disruptive Strategy from Harvard Business School Online in January 2022. Nancy is also a graduate of the Y Combinator Start Up School and has certifications in SMS Strategy, Klaviyo Product, LeanIX Cloud Native Practitioner, and LeanIX Enterprise Architecture from Klaviyo and LeanIX respectively.