Santhosh Narayanan

Santhosh Narayanan serves as Senior Vice President at iOPEX Technologies since May 2025, following a lengthy tenure at HCL Technologies from November 1997 to May 2025, where roles included Customer Experience Leader and Territory Head for North America at EMI Music. Demonstrated expertise in strategic account growth, program management, client relations, and contract negotiations contributed to significant operational turnarounds and transformations across various projects. Notable accomplishments include managing large-scale transformation for British Telecom's applications and resources, establishing a Customer Experience Service Operations Center, and optimizing billing processes in telecom environments. Santhosh holds a Bachelor of Science in Physics from the University of Calicut and further education from I.H.R.D.E.