Yahaira M. Lugo Ruiz

Yahaira M. Lugo Ruiz, MA, is an experienced airline instructor currently working at Piedmont Airlines since September 2021, where responsibilities include training new employees and enhancing the training team’s skills while contributing to curriculum development for customer service and ramp operations. Additionally, Yahaira serves as a CBRN Specialist in the Iowa Army National Guard since February 2020, with certifications in HAZMAT Awareness and Operations, and holds dual MOS qualifications as a Combat Engineer and CBRN Specialist. Previous roles include a supervisor in customer services at Envoy Air, where certifications in ground security and customer resolutions were achieved. Yahaira has extensive experience in customer service and aviation operations, with earlier positions at Dubuque Regional Airport and the University of Dubuque, where degrees in Communication (MA) and Aviation Management (BS) were earned.