IP Integration
Annabelle Goymer has extensive work experience in the customer success and contact center management field. Annabelle is currently the Head of Customer Success & Enablement at IP Integration since July 2021. Prior to this role, they also held the position of Head of Customer Success at the same company from July 2021 to March 2022.
Before joining IP Integration, Annabelle worked as a Managing Consultant at Deloitte Digital for a brief period from April 2021 to June 2021. Annabelle also has experience as a strategic operational contact center consultant at Almeaka Ltd, where they led the design and delivery of a new suite of contact center technologies from procurement to implementation. Their role at Almeaka started in January 2016 and ended in January 2021.
Earlier in their career, Annabelle served as the Director of SCC Programs, Social & VIP Customer Service at lastminute.com from November 2012 to November 2015. Annabelle was also involved in contact center transformation projects as a Contact Center Transformation Programme Manager at Transport for London from August 2008 to December 2011.
Annabelle has had previous experience at Deloitte as a Managing Consultant in the contact center division and as a Manager within the CRM Operations division. Annabelle worked on various consulting projects related to contact centers and non-contact center operations across different industries.
Additionally, Annabelle worked as an IP Contact Center Transformation Lead at DWP/Deloitte from January 2006 to December 2007. Their earlier experience includes roles as a Contact Center Professional at Touchbase from 1999 to 2004.
Overall, Annabelle Goymer has a diverse and extensive background in customer success, contact center management, and operational improvement.
Annabelle Goymer has studied Marine Biology at both Newcastle University and Marlborough College, earning a BSc degree in the field of study.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.