IP Integration
Iain Mantell is an experienced professional in account management and business development, currently serving as a Sector Specialist for Finance, Public Sector & Housing at IP Integration since October 2023. Previous positions include Enterprise Account Executive at Connex One, Senior Account Executive and Mid-Market Account Executive at Genesys, where a focus on enhancing customer engagement was paramount. Iain also held the role of Senior Business Development Manager at ChannelAdvisor, aiding retailers in maximizing e-commerce opportunities, and Sales Manager UK at Varnish Software Group, known for its widely trusted HTTP engine. At Mindjet, Iain advanced through multiple positions, ultimately becoming Enterprise Account Manager UK, where responsibilities included managing key corporate accounts across various sectors in the Nordics and Netherlands. Iain holds a BSc (Hons) in Sports and Exercise Science from the University of Portsmouth, complemented by foundational education at The Harvey Grammar School.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.