IP Integration
Joe Prentis has extensive experience in leadership and management, currently serving as Owner, CEO, and Chairman at IP Integration Ltd since June 2001, and as Owner and Corporate Director at Adventure Finance since the same date. Previously, Joe held the position of Group Managing Director at ML Integration Ltd from April 1998 until its sale to Cable & Wireless in November 2000. Additionally, Joe owned RPL Telecommunications Ltd from April 1982 to June 1997, overseeing a contact centre business that was sold to Shipton DeTeWe in 1995. Joe Prentis completed studies at The London School of Economics and Political Science (LSE) from 1982 to 1985.
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IP Integration
Exceptional Customer Contact. Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs. We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences. We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential. By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.