Exceptional Customer Contact.
Our 20+ years of contact centre expertise in market sectors from gaming to retail has earned us the trust of our clients, from large corporations to SMEs.

We are focused on creating intelligent and innovative contact centre solutions that deliver exceptional customer experiences.

We understand that technology is only part of the solution to addressing business challenges within the contact centre. Its experts know the intricacies of people, technology, processes and customer demands and understand the realities of running a contact centre, as well as the practicalities of making advanced software deliver to its full potential.

By looking at the challenges and business drivers in the contact centre, both today and in the future, we ensure its clients realise the full benefits of their contact centre technology by using it as an enabler to achieve measurable results and maximise investment value. Fully focused on business outcomes, we offer a comprehensive blend of contact centre operational experience, combined with deep technology expertise. This enables its experts to align the most appropriate technology for its clients’ needs, and ensure people are equipped in the short and long term to deliver exceptional experiences. 

Founded in 2001, we support more than five million customer interactions and 65,000 agents every day. Headquartered in Reading, UK, IPI also has offices in London and Manchester, as well as in the Philippines. For more information, please contact us or visit https://ipintegration.com/.


Technology

IP Integration

Sat Sanghera

Ian Nash

Stephen Murray

Rob Gibbon

Richard Keyms

Jay O'Leary

Annabelle Goymer

Jane Dance

Dave Glasgow

Lisa Fradin

Glenn Christie

Andy Scopes

The Architectural and Infrastructure Team at IP Integration is responsible for designing and optimizing the technical frameworks that support innovative contact centre solutions. By integrating advanced architecture and infrastructure practices, the team ensures that the technology aligns with client needs and enhances operational efficiency. They work collaboratively to maintain system integrity and performance, enabling seamless interactions for agents and exceptional experiences for customers.

Architectural and Infrastructure Team

Technical Engineering Team

Sales and Marketing Team

Delivery and Project Management Team

Architectural and Infrastructure Team

About

Team members

Other teams at IP Integration

Technical Engineering Team

Sales and Marketing Team

Delivery and Project Management Team