Phil Thwaites

Phil Thwaites is an experienced professional in the field of network operations and customer service management. Currently serving as Network Operations Centre Manager at IP Integration since November 2018, Phil previously worked as Service Delivery Manager at Firstcom Europe (UK) from February 2017 to October 2018. Phil's career began at MeetingZone in January 2008, where significant leadership was demonstrated as Head of Customer Service and later as Head Of Department, managing a team of over 16 across multiple office locations and ensuring high-quality service delivery and technical support for customers. Phil's expertise encompasses overseeing customer service operations, service delivery, and a tiered support structure, with a strong focus on collaboration technologies.