Scarlem M. Castillo Diaz

Scarlem M. Isabella is a seasoned professional with extensive experience in technical support and engineering roles, currently serving as the Central Technical Services Manager at IPC Systems, Inc. since June 2015, where Scarlem oversees a 24x7 Global Service Engineer team dedicated to the Bank of America Managed Service account. Previously, Scarlem held positions such as Technical Supervisor, Technical Team Lead, and Systems Engineer, demonstrating proficiency in ticket management, technical support, and the integration of telecom systems. Scarlem's earlier experience includes a role as a VoIP Engineer at Wind Telecom S.A., focusing on VoIP network maintenance and troubleshooting. Scarlem holds a Master of Science in Engineering/Industrial Management from the Rochester Institute of Technology and a Bachelor of Science in Electronic and Communications Engineering from the Instituto Tecnológico de Santo Domingo.