Shane McElrea

Shane McElrea is a Senior Tier 2 Support Analyst at iPipeline since June 2014, specializing in providing second level technical support to external customers on a national scale. Prior experience includes roles as Senior Tier Two Support and Technical Support Analyst at QPS, LLC from February 2013 to June 2014, delivering first and second level IT support for the Delaware site and remote employees. Shane's background also features experience as a Computer Lab Assistant at Goldey-Beacom College from September 2011 to February 2013, where assistance was provided to students for Microsoft Office applications and internet operations. Additionally, Shane worked as a Staff Member at Jake's Wayback Burgers from July 2011 to September 2012, servicing over 1000 customers weekly. Shane holds a Bachelor of Science degree in Business Administration with a concentration in IT from Goldey-Beacom College, completed in 2014.