ipSCAPE
Aline Bon Chiossi is a seasoned UX/UI designer with extensive experience in the design industry. Currently serving as a Senior UX/UI Designer at ipSCAPE since September 2020, Aline previously held roles as a UX/UI Designer and Graphic Designer at Tramontina and Design Único, respectively. Aline's career began with a Graphic Designer Intern position at Dizi Design e Propaganda and includes an international experience through the Walt Disney World program. Aline's educational background encompasses a Bachelor's degree in Industrial and Product Design from the Federal University of Rio Grande do Sul, a Postgraduate diploma in Strategic Design from Unisinos, and participation in the UI Design Elevate Program at Academy Xi. Additionally, Aline has studied Design and Visual Communications at Politecnico di Torino.
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ipSCAPE
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Our multi-channel solution includes: - Voice - Web Chat - Email - SMS and is full of features such as: - Dialler - Call Recording - IVR - Scripting - Wallboards and Reporting - CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365 - Web services integration - Javascript API Official Partner of Microsoft Contact us if you would like to: Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered. Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS. Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity. Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy. Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner. Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE #ContactCentre #CCaaS