Andreas Hubatschek is an experienced professional in customer experience management, currently holding the position of Director Customer Experience at Ipsos since January 2012. In this role, Andreas leads the implementation of global platform-based customer experience programs and oversees customer journey mapping, ROI/business impact modeling, and the development of Ipsos-owned CX software solutions, managing a team of up to 18 employees. Prior to this, Andreas served as Stellvertretender Director at Ipsos and worked at Synovate as a Manager, focusing on project management in multiple industries, including automotive and banking. Early career experience includes a role as Senior Berater at ServiceBarometer AG, specialized in CSI tracking and management within the automotive sector. Andreas holds a Diplom degree in Wirtschafts- und Sozialgeographie from the Technical University of Munich.
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