Nick Mercurio

Chief Client Officer, North America at Ipsos

Nicholas Mercurio has a diverse work experience spanning throughout various companies. Nicholas joined Ipsos in 2015 where they served in multiple roles, including Chief Client Officer, President, Executive Vice President, and Senior Vice President. Ipsos is a global insights and analytics company with a strong presence in the market. Nicholas's responsibilities involved providing advisory services and leveraging tech-enabled platforms to offer comprehensive understanding of people, markets, and societies to clients worldwide.

Prior to Ipsos, Nicholas worked at MaritzCX as a Senior Director of Strategic Consulting. During their time there from 2013 to 2015, they focused on helping organizations improve customer retention and lifetime value by integrating customer experience intelligence and action systems into their business operations.

Before MaritzCX, Nicholas served as the Director of Insights at Daymon, an insights and marketing division within Daymon Worldwide. From 2009 to 2013, they specialized in conducting primary research for Fortune 500 retailers and CPG companies to solve their business challenges.

In 2007, Nicholas worked at Randstad USA as a Senior Consultant. Nicholas successfully managed a highly profitable branch with over $4 million in annual revenues. Nicholas'sresponsibilities included overseeing daily operations, employee acquisition and training, contract compliance, strategic planning, and customer retention processes.

Nicholas's earlier experience includes serving as the Director at YMCA from 2004 to 2006.

Overall, Nicholas Mercurio has a strong background in insights and analytics, with a focus on solving business challenges and driving customer-centric strategies for organizations.

Nicholas Mercurio holds a BA degree in Political Science from San Diego State University. Nicholas also obtained a Master of Business Administration (MBA) degree from the University of Southern California.

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Previous companies

Randstad logo
Allegiance (Now MaritzCX) logo

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Timeline

  • Chief Client Officer, North America

    January, 2023 - present

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