iQ Student Accommodation
Matt Flexman currently serves as the Customer Service Centre Manager at iQ Student Accommodation, a position held since November 2023. Previously, Matt held various roles at Collectiv Food from July 2021 to October 2023, including Senior Customer Success Manager and Customer Success Manager, where responsibilities included establishing the Customer Service department and improving service levels through data analysis. Prior experience includes leading the driver support function at Bolt and managing teams at Booking.com, where Matt focused on performance management and team development. Matt's career also includes customer service roles in the hospitality industry and data analysis, with an academic background in International Business and French from the University of Plymouth.