Brian Johnson is the Operational Director at iQor, drawing on over 20 years of experience in managing product, service, and support delivery within call center operations. Previously, they served in various roles, including Operations Manager at Bountiful Blessings and Call Center Operations Manager at Alternative Benefit Solutions, where they focused on team development and process improvement. Brian’s leadership has consistently emphasized the importance of collaboration and employee engagement to achieve strategic goals. Their expertise in data analysis and performance management has allowed for significant enhancements in operational efficiency and client satisfaction throughout their career.
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