John Benedict Lapus

John Benedict "Yuki" Lapus has extensive experience in customer management and client relationships, totaling 18 years. They began their career at Convergys, where they held various roles from Customer Service Representative to Senior Team Leader, demonstrating exceptional performance in sales and customer satisfaction. Yuki continued their journey at Concentrix as a Senior Operations Manager and later became an Operations Manager, overseeing a substantial team and driving performance metrics. They are currently serving as the Officer in Charge, managing multiple lines of business and ensuring alignment with client expectations. Yuki holds a Bachelor of Engineering in Computer Engineering from AMA University, which they completed in 2004.