Leanne van Zwieten

Leanne van Zwieten is a seasoned professional with extensive experience in operations and process improvement across various sectors. Currently serving as AVP of Retirement Operations Strategic Initiatives and AVP of Continuous Improvement at Manulife since July 2020, Leanne also contributes as a presenter and panelist at Operational Excellence week Canada for IQPC. Prior experience includes significant roles at Rogers Communications, where Leanne was Senior Director of Process Improvement, and Softchoice as a Lean Six Sigma Master Black Belt. Additionally, Leanne has academic experience as a lead instructor at the University of Toronto's School of Continuing Studies. Leanne holds a Master of Science in Environment Health and Safety from Wageningen University & Research and a CRM degree in Risk Management from the University of Toronto.