Rasheeda James, MAOL

Rasheeda James, MAOL has over 20 years of experience in operations, client services, and contact center management. From 2021 to 2022, they held the role of Director of Operations at Iris. From 2016 to 2021, they held various roles at Freedom Financial Network, including Operations Director, Director of Community Events and Culture, and Senior Manager of Client Services. From 2013 to 2016, they were the Senior Manager of Third Party Collections and Training at Conn's HomePlus. From 2007 to 2013, they held various roles at Kohl's Department Stores, including Assistant Manager of Contact Center Multi-Channel Sales and Service, Assistant Manager of Contact Center Risk Management Operations, Senior Coordinator of Risk Management Operations, Senior Coordinator of Card Services, and Coordinator of Card Services. From 2001 to 2007, they were a Coach at US Cellular-Answer Wireless.

Rasheeda James, MAOL earned their Master of Arts in Organizational Leadership with a Concentration in Servant and Global Leadership from Gonzaga University School of Leadership Studies in 2019. Rasheeda also holds a Bachelor of Arts in Communication Studies from Marquette University, which they earned in 2008.