Agatha Vieira

Agatha Vieira is a proficient Training and Development Analyst with extensive experience in creating and implementing training programs across various organizations. Currently, Agatha holds positions at MATH Group and Iron Mountain, where responsibilities include developing content for Inside Sales and Customer Success, achieving an 85% reduction in learning curve, and a significant increase in average ticket size. Previously, at 99, Agatha focused on strategic development for Inside Sales and customer engagement, ensuring high performance through KPI analysis. At Sercom, coordination of technical and behavioral training for new employees was a key role, along with content development for learning platforms. Agatha's educational background includes a degree in International Business and Foreign Trade from Universidade Anhembi Morumbi and a technical diploma in Business Administration from Senac Brasil.