Dhrumit Makwana

Dhrumit Makwana is a Senior Training and Development Analyst at The Hanover Company since March 2021, responsible for the delivery of new hire training and team leadership. Previously, Dhrumit held various roles at Etech Global Services from September 2018 to March 2021, including Training and Development Analyst and Senior Fraud Prevention Analyst, focusing on transaction monitoring and loss prevention in the online travel industry. Earlier experience at TTEC as a Payment Fraud Specialist involved researching and analyzing account activity to mitigate fraud exposure. Dhrumit holds a Bachelor of Engineering in Electronics and Communications Engineering from Parul University, completed in 2016.