Elena Pastorello

Elena Pastorello currently works at Irsap Spa as a Customer Care representative in the IRSAP Smart Home Automation Business Unit, where Elena is developing an omni-channel communication strategy using Zendesk tools and pursuing Zendesk Admin certification. Prior to this role, Elena served as a JR Digital Specialist at Lidl Italia, coordinating digital operations for a travel project, and gained extensive experience at Booking.com as a Senior Operation Executive, Operations Executive, and Customer Service Assistant in the Taxi and Rentalcars divisions. Earlier experience includes a position as Assistant Store Manager at Wrap It Up Franchising LLC. Elena holds a Master’s degree in Law from Università degli Studi di Ferrara.