Pauline Morning

Pauline Morning is a seasoned professional in customer experience and operations, currently serving as the Director of Client Experience and Operations at Irwin Mitchell since December 2019. Prior to this role, Pauline held key positions at Thomas Cook as Head of Customer Experience and at E.ON in various leadership roles, including Head of Customer Experience and Operational Excellence, focusing on strategic planning and implementation of multi-channel customer journey experiences. With a strong background in enhancing customer operations, Pauline also contributed to E.ON's global customer experience initiatives and managed billing operations, ultimately leading data quality efforts for the organization.