Pep Manich Grau

Pep Manich Grau is an experienced professional in customer experience and service management within the travel and transportation sectors. Currently serving as the Chief Customer Officer & Customer Care at Iryo since 2021, Pep plays a crucial role in enhancing customer connectivity and promoting sustainability in Spain's high-speed rail industry. Previous roles include Global Managing Director at Newrest Travel Retail, where Pep focused on onboard customer service, and Executive Board Member at Kaelis, as well as significant tenures at Air Europa and Futura International Airways, specializing in customer experience and cabin crew management. Pep holds an Executive MBA from EOI Business School.