Catarine Aragão de Oliveira Magalhães

Catarine Aragão de Oliveira Magalhães has a diverse work experience in various roles and companies. Catarine started their career in 2012 as a Backoffice employee at Contax, where they provided customer service for the bank Santander. Catarine then joined RTC Marketing e Comunicação in 2014 as an Auxiliar de Recursos Humanos, where they were involved in recruitment, selection, and various training tasks. In 2016, they worked as a Secretária at Artimplan Odontologia, where they were responsible for organizing and participating in the daily activities of a dental clinic. Catarine then transitioned to Atento Brasil in 2019, initially as a Sac Analyst, where they provided a unique customer experience for bank clients, and later as a Customer Service Analyst, where they monitored indicators, conducted qualitative analysis, and analyzed N1 anti-fraud. In 2021, they joined Neon as an Analista de negócios, where they provided personalized customer service through chat and email, analyzed processes, and made improvement suggestions. Currently, they are working at Isaac as an Analista de Customer Success, ensuring the best customer experience through support, suggesting process improvements, and reporting errors that may impact customer satisfaction.

Catarine Aragão de Oliveira Magalhães completed their education from 2013 to 2016 at Sumaré, where they obtained a Tecnólogo degree in Gestão de Recursos Humanos. Additionally, they have acquired certifications in "Prevenção à Fraudes" from Udemy in June 2022, and in "Inteligência Emocional 2.0" from Escola Conquer in March 2022.