Gabriela Carvalho

Gabriela Carvalho has a diverse range of work experience. Gabriela is currently working at isaac as a Customer Experience Analyst Sênior - Casos Críticos e Sistemas, where they are responsible for handling B2B and B2C customer inquiries, resolving complex issues, and analyzing documents for manual payment processing. Gabriela also assists in implementing new workflows and training team members. Prior to this, they worked as a Customer Experience Analyst Pleno - Casos Críticos e Sistemas at isaac, where they provided B2B and B2C support, conducted financial analysis, and created knowledge bases. Before joining isaac, Gabriela worked at americanas delivery as an Account Manager, where they supported and developed strategies to improve performance for a portfolio of merchants. Gabriela has also worked at Zé Delivery as an Assistant of Acquisition - Hunter, at YATTA CERTIFICAÇÃO DIGITAL as a Commercial Manager, at Pousada Canto do Sol as a General Manager, and at Cwc Sistemas De Informacao as an Administrative Assistant of Marketing and as an Administrative Assistant.

Gabriela Carvalho attended FAVI from 2015 to 2019, where they earned a degree in Técnico em Gestão de Recursos Humanos with a specialization in Gestão de Recursos Humanos. In 2018, they briefly studied at Universidade Estácio de Sá, focusing on Gerenciamento de Hotéis e Pousadas. In 2022, Gabriela enrolled at Awari to pursue further education in Product Management, and they continued their studies at Awari in 2022-2023 with a focus on UX Design.