Mariana Moraes Santos

Mariana Moraes Santos is a Key Account Customer Success Manager at isaac since October 2021, specializing in strategic account management, customer onboarding, retention, and relationship building. Mariana has previously held roles such as Customer Success Manager at Kroton and Coordenadora de Fidelização e Rematrícula Nacional at Pearson, where responsibilities included leading commercial teams, managing client relationships, and executing action plans for operational excellence. With extensive experience in franchise consulting and sales supervision at Procter & Gamble, along with a background in marketing from Itron, Mariana possesses a comprehensive skill set in customer relationship management, strategic planning, and business development. Mariana holds a Bachelor's degree in Advertising and Propaganda with an emphasis on Marketing from Pontifícia Universidade Católica de Campinas and completed a linguistic exchange program in English at SNT College.