Isabel Group
Paul G. has extensive experience in service delivery and client management across various roles in the financial services sector. Currently serving as Service Delivery Manager at Isabel Group since 2012, Paul G. focuses on service quality, customer satisfaction, and productivity while maintaining strong relationships with stakeholders and managing project compliance with service standards. Previously, Paul G. held several leadership positions at The Bank of New York Mellon from 1999 to 2011, including Network Manager and Team Leader Client Services, where responsibilities included managing client service teams and overseeing operational strategies in complex market environments. Earlier in the career, Paul G. worked at Diners Club Benelux in various customer service roles. Paul G. holds degrees in Computer Programming from Stichting Informatica Opleiding Midden-Holland and Accountancy from North East Surrey College of Technology, alongside secondary education from institutions in Ghana and Scotland.
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Isabel Group
Isabel Group is Belgium's first fintech and helps banks, businesses and accounting firms take a step forward by simplifying their administrative processes. We ensure the smooth and secure exchange of documents, payments and identities between all the parties in your financial chain by connecting them with each other. In doing so, we create a flawless flow of information and transactions. The result? New insights and better decisions. More than 90,000 organizations now run smoothly thanks to us. We make fintech a day-to-day reality for them. We don’t do it on our own. It’s made possible by the efforts of our 340 colleagues and a unique ecosystem of clever partnerships: with the Belgian government, hundreds of European banks, dozens of financial software providers and many others. Our solutions: Isabel 6, Ponto, Zoomit, CodaBox, ClearFacts, KUBE, TruliUs, SignHere, Clearnox and BookMate