Diana Hernandez

Diana Hernandez has a diverse work experience in the field of IT and production support. Diana started their career as an IT Service Desk Specialist at ISACA in 2020 and later transitioned to the role of IT Team Lead & Systems Administrator. Prior to that, Diana worked as a Technical Support Associate at Q Center from 2017 to 2020. Diana also gained experience in production and recording through internships at the National Repertory Orchestra and Eastern Illinois University. At these positions, Diana assisted in various production and stage management tasks, ensuring the smooth operation of events and rehearsals. Diana also had responsibilities in audio setup, recording, and organizing records using Protools and spreadsheets.

Diana Hernandez obtained a Bachelor's Degree in Music Performance, General from Eastern Illinois University, completing their education from 2012 to 2016. Diana also holds additional certifications, including ITIL® Foundation from PeopleCert obtained in July 2023, Jira Service Management Fundamentals Badge from Atlassian in 2023, HDI Certified Support Center Team Lead from HDI in 2023, and CompTIA A+ ce Certification from CompTIA obtained in May 2022.