ISC-CX
Claudia Mecca is an experienced professional currently serving as a Mystery Shopper for Made to Sell since February 2023, and has held various mystery shopping roles since 2018 with numerous companies including Doxa, ISC-CX, Albatross CX, BARE International, and Ipsos. In addition to mystery shopping, Claudia has been a Bank Employee at Banca Monte dei Paschi di Siena since November 2009 and an independent Usborne organizer since December 2020. Claudia has also worked as a hostess for Caprieventi and Trial Travel Srl since January 2010. Educational qualifications include a laurea magistrale in lingue e letterature straniere from Università degli Studi 'Suor Orsola Benincasa', an advanced level degree from Australian Pacific College, and ongoing Master studies in Affari e relazioni internazionali at Unitelma Sapienza.
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ISC-CX
ISC-CX is one of the world’s only full-service digital customer experience agencies. The company offers a comprehensive set of CX programs and draws from 20+ years of benchmarks. It runs global, multi-lingual, omni-channel programs that pull in a vast amount of customer data. ISC-CX then combines and correlates all this data to reveal surprising insights that a single-focus agency would never see. In short: ISC-CX has the talent, tech, and tactics you need to turn your raw customer experience data into a brand-new business-changing perspective.