Ina K.

Ina K. is a seasoned professional with extensive experience in customer experience, marketing, and e-commerce, particularly in the hospitality and cruise sectors. As the founder and Head of Digital Marketing at Chocolate & More Delights, Ina has successfully established a global chocolate e-commerce store and driven its growth through innovative marketing strategies. Currently serving as Director of Customer Experience at ISC-CX and General Manager at PURE CX, Ina specializes in enhancing brand perception and customer satisfaction through targeted audits and quality assurance programs. Ina holds a Postgraduate Diploma in Digital Marketing from the Digital Marketing Institute and an MSc in Tourism Management with Distinction from the University of Surrey.