Neil Brady is currently the Head of Pension Administration Operations at Isio, demonstrating a commitment to enhancing customer experience and operational efficiency through a member-centric approach. Previously, Brady held leadership roles at Capita Employee Benefits, where they oversaw pension operations for over 1.7 million members, and at NOW: Pensions, directing operations for 1.3 million members. With a background in managing customer service and operations across various sectors, Brady has consistently focused on process improvement and staff development. Additionally, they have experience as the Director of Craigowan Consulting Ltd, driving strategic growth in data solutions.
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